Your satisfaction is our priority. Please do not hesitate to contact us should you need help in resolving any issues regarding your orders.
PAYMENT
We accept all major credit cards, Paypal and Apple Pay. We do not accept mobile pay apps, e.g., Venmo/CashApp, or Shop Pay
ORDER PROCESS
Kindly check if your shipping address is correct, and if all the items you ordered are included. Please let us know immediately if you need anything adjusted.
SHIPPING PROCESS
Slow Pour Commerce Portal ships all order by CIP Terms:
Slow Pour Commerce Portal is responsible for arranging carriage and shipment insurance to the address you provided. However, this only applies if the shipping address is correct, and the carrier is able to make contact with the recipient.
Your in-stock order is estimated to be shipped 1-3 packing days after the invoice has been settled. Larger orders with a mix of colors might take one to two more days. We will not be responsible for carrier delays, but will as a gesture of courtesy, communicate any foreseeable delayed with you.
Estimated shipping dates for backordered items will be communicated via email. Inventory will be held once the invoice is paid.
Information on shipping, packing schedule, returns and credits can be found here.
PRODUCT COLORS
Please be aware that colors of products might show up slightly different than in the product photos. This is due to the various settings of monitors.
Products that have a shimmering coating will show differently under different lighting set up. Colors might show differently even under a fluorescent light or a warmer shade bulb.
FULFILLMENT
In case of defects during our quality check process affecting our ability to fulfill your order, we will inform you know as soon as possible. You will have the option to switch to other products, or to refuse replacement. We will still honor the discount that has been applied to your order.
RETURNS AND REFUND
Wholesale products are eligible for returns at customer’s cost within 30 days of purchase. Please carefully check all items upon arrival. Only unused items with their full packaging can be returned. Any items returned without full packaging or used will not be eligible for a full refund even when returned.
A restocking fee up to 20% may apply.
Slow Pour Supply / Slow Pour Commerce reserve the right to make the final decision regarding the refunding process for all returned products.
Thank you very much for your order! We hope you enjoy our products. Reach out to us at 832.205.8388 / wholeale@slowpoursupply.co anytime to get your questions answered!